ROCKY RHINO INSULATION
TERMS &
CONDITIONS
Thank you for choosing Rocky Rhino Insulation. The following Terms & conditions outline our policies, payment requirements, warranties, and other important information. By approving an estimate, scheduling service, or making a payment, you agree to these Terms and Conditions.
1. ESTIMATE VALIDITY
All estimates are valid for 30 calendar days from the date issued. After this period, pricing, material costs, and scheduling availability are subject to change.
2. SCOPE OF WORK
Rocky Rhino Insulation agrees to perform the services specifically outlined in the approved estimate. Any additional services, materials, square footage, or modifications outside the original scope require written approval snd may result in additional charges.
3. PAYMENT TERMS
A 50% deposit is required prior to scheduling to reserve labor, materials, and the service date, unless otherwise agreed in writing.
The remaining balance is due immediately upon completion of services.
Accepted payment methods include cash, check, Zelle, and approved electronic payments.
Credit/debit card payments may be subject to a 3% processing fee per transaction where permitted by applicable law and card-network rules, with any applicable fee disclosed before payment.
Payments not received within seven (7) calendar days after the due date may be subject to a late charge of 1.5% per month on the outstanding balance, not exceeding the maximum permitted by applicable law.
Any alternative payment schedule must be approved in writing by Rocky Rhino before work begins.
4. cOMMERCIAL, HOA, PROJECT MANAGEMENT PAYMENTS
For commercial properties, homeowners associations, property management companies, and new construction projects, the customer is responsible for confirming payment authorization and accounting procedures before the scheduled service date.
Unless alternative arrangements are approved in writing, the remaining balance is due upon completion, regardless of internal accounting or check-processing procedures.
For payments made by check, the customer must coordinate an agreed delivery or pickup arrangement. Any alternative payment deadline must be confirmed in writing before services begin.
5. scheduling & property access
Customers must provide safe, clear, and reasonable access to all designated work areas.
Work areas must be accessible and free of unnecessary obstructions before the scheduled appointment.
Rocky Rhino is not responsible for delays caused by restricted access, unsafe conditions, weather, or circumstances beyond its reasonable control.
Rescheduling may affect the original completion timeline.
6. cancellations & deposits
Deposits reserve labor, materials, and scheduling availability.
Deposits may be applied toward materials purchased, nonrecoverable expenses, and reasonable costs incurred in preparation for the project.
Customers must provide at least 24 hours' notice when requesting cancellation or rescheduling.
Late cancellations or rescheduling may result in additional charges for documented costs incurred.
Any refundable deposit balance will be returned in accordance with applicable law and the approved agreement.
7. change orders & additional work
Any changes to the original scope of work, including additional square footage, insulation removal, repairs, upgrades, or unforeseen conditions, require written customer approval before additional work is performed. Approved changes may result in adjustments to pricing, material requirements, and project completion dates.
8. workmanship warranty
Rocky Rhino stands behind the quality of its workmanship. Workmanship warranty coverage and duration are determined by the specific services performed and any written warranty provided with the approved estimate. Coverage applies to defects directly resulting from Rocky Rhino's installation workmanship and excludes damage caused by roof leaks, moisture intrusion, pest activity, structural defects, third-party modifications, or conditions outside Rocky Rhino's control. Manufacturer warranties, when applicable, remain subject to the manufacturer's terms. Nothing in this section limits rights or remedies that cannot legally be excluded.
9. licensing, insurance & compliance
Rocky Rhino maintains applicable business registrations and insurance coverage for its operations. All services will be performed in accordance with applicable building codes, safety requirements, and industry standards relevant to the contracted scope. Any work requiring a separate professional license or permit will be performed only when the necessary authorization and qualifications are in place.
10. pre-existing conditions
Rocky Rhino is not responsible for pre-existing property conditions, including mold, mildew, moisture intrusion, roof leaks, existing pest infestations, structural damage, or hidden building deficiencies. Any such conditions identified during service may require separate evaluation, corrective work, or an approved change order.
11. property protection & customer responsibilities
Rocky Rhino will take reasonable precautions to protect accessible work areas during service. Customers are responsible for removing or securing fragile items, valuables, stored belongings, and other personal property near the work areas. Insulation installation or removal may involve temporary dust, debris, vibration, or minor disturbances associated with the contracted work. Rocky Rhino remains responsible for damage caused by its negligence or failure to exercise reasonable care, as required by applicable law.
12.project completion & final payment
Upon completion of the contracted services, Rocky Rhino will notify the customer by text message, email, invoice, or in person.
The outstanding balance becomes due immediately upon completion unless an alternative written payment arrangement was approved before work began.
Internal accounting delays, employee absences, check-processing procedures, or third-party approval requirements do not automatically extend the agreed payment deadline.
Any concerns regarding completed work or invoice accuracy should be communicated promptly in writing.
13. overdue balances & collections
Invoices remaining unpaid after the agreed due date are considered past due. Applicable late charges may be assessed according to Section 3 and applicable law. Rocky Rhino reserves the right to issue payment reminders, request written payment arrangements, and pursue lawful collection remedies for outstanding balances.
Any recovery of collection costs, attorney's fees, or other expenses will be subject to applicable law and any enforceable contractual entitlement.
14. refunds & completed services
Payments for properly completed services are generally nonrefundable, except where a refund, adjustment, or other remedy is required by applicable law or the terms of an applicable warranty.
Requests involving incomplete work, billing errors, or workmanship concerns will be reviewed in accordance with the approved scope, applicable warranty, and governing law.
15. customer authorization & agreement
By approving or electronically signing an estimate, or otherwise expressly accepting these Terms & Conditions, the customer acknowledges and agrees to the scope of work, pricing, payment requirements, scheduling policies, and applicable service conditions.
Any exceptions or modifications must be approved in writing by Rocky Rhino. These Terms & Conditions apply to the approved project unless superseded by a separate written agreement signed or otherwise accepted by both parties.
16. communication consent
By submitting your contact information, you consent to receive communications from Rocky Rhino Insulation & Drywall, including:
• Phone calls
• Text messages (SMS)
• Emails
These communications may include appointment confirmations, scheduling updates, estimate follow-ups, and service-related messages.
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact us directly.
17. use of website
You agree not to:
• Use our website for unlawful purposes
• Attempt to disrupt or damage website functionality
• Copy or distribute content without permission
All website content is the property of Rocky Rhino unless otherwise stated.
18. limitation of liability
Rocky Rhino is not liable for indirect, incidental, or consequential damages arising from the use of our website, communications, or services, except as required by law.
19. third-party services
We may use third-party tools (such as scheduling, communication, or payment platforms) to operate our business. We are not responsible for the policies or practices of these third parties.
20. privacy
Your use of our website and services is also governed by our Privacy Policy. Please review it for information on how we collect and protect your data.
21. changes to these terms
We reserve the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date.
22. governing law
These Terms & Conditions are governed by the laws of the State of Florida.
Professional insulation & energy solutions throughout Southwest Florida.
Contact US
Office Information
239-396-7776
Mon-Sat : 8:30AM-5:00PM
10676 Colonial Blvd, Ste 30
Fort Myers, FL 33913